SHIPPING

 Vivienne Collection offers complimentary delivery on all orders for regular Australia shipping.

All orders are shipped from our Sydney office daily from Monday-Friday.

Express Shipping Australia has a delivery time frame of 1-2 business days from the date of dispatch.

All International orders are shipped via DHL Express to ensure fast, reliable, and secure delivery, with an estimated delivery time of 2–4 business days.

Vivienne Collection is not liable for shipping delays that may incur via a postage third party. In the case that an unforeseen postage delay occurs, Customer Care will help to resolve the issue immediately with the customer and postage partner.

Vivienne Collection is not liable for any lost or stolen parcel. All orders that require freight will be emailed tracking information once the parcel has been dispatched by our trusted postage partners, Australia Post and DHL.

International Orders – Customs, Taxes & Duties

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the purchase price and vary by destination.

Once your order arrives in your country, your local customs office may contact you regarding any required payments. Please monitor any communication from them closely.

Keep in mind that customs authorities typically hold parcels for a limited time. If duties and taxes aren’t paid within that period, your order may be returned to us.

 

By purchasing from Vivienne Collection you accept and agree these terms and service.

 

 

AUSTRALIAN ORDERS

SERVICE	ESTIMATED DELIVERY TIME	COST
Aus Post Express	1-2 business days	$10

 

 

INTERNATIONAL ORDERS

SERVICE	AREA	ESTIMATED DELIVERY TIME	COST
DHL Express	NZ	1-3 business days	AUD $45
DHL Express	USA	2-3 business days	AUD $45
DHL Express	UK	2-4 business days	AUD $45
DHL Express	REST OF WORLD	2-4 business days	AUD $45